Warranty registration

• 10 year warranty on all E-Bike and s-pedelec frames (from model year 2014)

• If, during the 10 year warranty period, the frame shows any defects in material or workmanship resulting in cracks or breakage, please contact your authorised dealer.

• Normal wear and tear and normal ageing are excluded from the warranty. This also applies to damage or defects in the paintwork of the frame. Damage to the paintwork that occurs after delivery by the authorised dealer is not covered by the warranty or liability for material defects. If the E-Bike has been used in races or for rental, the warranty does not apply.

• If the model is discontinued within the 10 year warranty period, you will receive an appropriate replacement model from the existing range (colour and finish may differ from the original model).

• You can find further information regarding the warranty terms in our general operating manual.

• To activate the 10-year framework warranty, you must register your model online within eight weeks of the purchase date (complete with all details). The warranty is only valid for new vehicles and the first (1st) owner (for leased vehicles the first (1st) lessee) and cannot be transferred.

• We will then send you a confirmation E-Mail. Please always include this with any complaint. The specified inspections must be carried out and documented by an authorised specialist dealer.

• The warranty will only be processed by your authorised dealer. You will receive a new frame from your dealer and the conversion will be carried out by your dealer.

A warranty is the voluntary commitment extended by the guarantor (the manufacturer) on its product. This is not to be confused with statutory guarantees. Because the warranty is a voluntary performance, manufacturers can dictate their own warranty terms. Because of this, warranty coverage may vary from manufacturer to manufacturer.

When a defect in materials arises, how the law defines that defect determines whether the purchased item is defective, and a guarantee claim can be asserted.

German guarantee law regulates the types of claims that you as a buyer can exert against a seller. Under normal circumstances, the seller is always entitled to subsequent performance, that is, the seller must be given an opportunity to remedy the defect. For the buyer, giving the seller this opportunity means making the purchased item available to the seller/manufacturer for that subsequent performance (generally, repair or replacement).

Normally, a buyer is entitled to guarantee claims for a period of 24 months after the date of acquisition of the purchased item. During the first 12 months, the manufacturer/dealer bears the burden of proof for material defects. In other words, it is up to the manufacturer/dealer to prove that the problem is not the result of a material defect, and that the product was in perfect condition on the day of sale. After these 12 months, however, that burden of proof is reversed, and you as the buyer must prove that the defect was already present at the time of purchase. The buyer must also provide a clear and concise explanation of why the complaint took so long.

Wearing parts are subject to special guarantee conditions. It is important to note that the statutory guarantee does not mean the same thing as a guarantee of durability! The seller does not assume any guarantee obligations relating to normal wear and tear.

This means that the guarantee does not extend to wearing parts that simply wear out and need to be replaced due to normal use. Wearing parts all have various different expected lifetimes, which depend on the intensity of use, maintenance, and general care.

These parts include:

brake discs and pads, batteries, bushings, seals and bearings in frame parts (fork, damper), bottom bracket, chain and chainrings, hub bearings, sprockets, headset bearings, rims, grips, tyres, cables, saddle, dropper posts, and various other parts.

Minimum age to claim the guarantee

The guarantee is only granted to persons who have reached the minimum age of 18 years. This ensures that all guarantee services are only offered to persons of legal age in accordance with the applicable legal provisions for legally advantageous contracts.

Proof of age

To check the minimum age, the date of birth must be specified. Persons must note their date of birth on the form provided. Kalkhoff reserves the right to request additional documentary evidence to confirm the minimum age.