PRIVACY AND COOKIE POLICY

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This Privacy Statement KALKHOFF governs the collection, use and other forms of processing of personal data by Derby Cycle Werke GmbH (“Derby Cycle”) related to our services, our KALKHOFF products and this website.

 

WHO IS RESPONSIBLE FOR COLLECTING AND PROCESSING OF YOUR PERSONAL DATA? 

Derby Cycle (Siemensstraße 1-3, 49661 Cloppenburg, Deutschland) is the legal entity responsible for all collection and all processing of your personal data in connection with the products, services and websites of KALKHOFF.

Derby Cycle is part of Pon Holdings B.V. its affiliates and its subsidiaries (“Pon”). Derby Cycle and Pon are committed to respecting and safeguarding your privacy and the security of your personal data you share with us.

 

WHY DO WE COLLECT YOUR PERSONAL DATA?

When you choose to register your personal data, contact us, or visit our websites, we will collect some personal data about you. We may process these personal data for the following purposes:

  1. communicate with you in a personal way or to inform you about KALKHOFF products or services;

  2. provide customer service, including service around the purchase of services and products, fulfil warranty obligations and product recalls for our own services and those of related companies, and to deal with any enquiries or complaints;

  3. administer and fulfil your purchases of KALKHOFF products including the financial and logistic handling;

  4. administer your account;

  5. administer your participation in any contests, promotions, surveys or website features;

  6. perform market research and improve our business, services and KALKHOFF products;

  7. perform statistical analyses and reporting;

  8. providing services on the Internet;

  9. communicating with participants and offering a loyalty program;

  10. provide app functionality, including providing relevant commercial messages;

  11. to communicate future promotional and marketing information including direct marketing purposes and retargeting;

  12. to comply with our legal obligations, resolve disputes, or enforce our agreements;

  13. as otherwise stated at or about the time information is collected.

 

WHICH PERSONAL DATA WE COLLECT? 

Which personal data we exactly collect, depends on the which websites, products or services you use. In general there are three categories of personal data we collect or use:

 

PERSONAL DATA YOU PROVIDE

This is the personal data that you enter when you use our websites, products or services. This data includes e.g. your name, address, gender, email address, phone number, age, birth date, KALKHOFF products you bought, the account name and password that you create, bank details for buying KALKHOFF products etc.

DATA COLLECTED VIA SENSORS

Many products are equipped with one or more sensors or use the sensors of the devices on which the products are provides. Examples of sensors are GPS receivers, Wi-Fi or Bluetooth receivers, a camera and touch screens.

In accordance with the purposes for processing the via the sensors collected data about you and the used devices will be send to Derby Cycle and other third parties that need the data for providing the agreed services to Derby Cycle.

METADATA

This is data that is collected or generated automatically when you use the websites, products or services of KALKHOFF. Metadata is often collected or generated when using a computer or device when you send data via a computer network, such as the Internet. This data contains data that may be used by the user interface or device activities, as well as IP addresses, unique device identifiers, MAC addresses of Wi-Fi and Bluetooth devices, cookies and data from computer activities itself.

 

 

HOW DO WE COLLECT YOUR PERSONAL DATA? 

In the table below we describe per way of collecting the categories of personal data that are collected and the purposes for which we process the personal data:

 

 

**Ways of collecting

Categories of personal data collected

Purposes for processing the personal data

Registration for our newsletter

- Personal data you provide

The above described purposes: 1, 2, 6, 7, 8, 11, 12 and 13

Contact form customer service

- Personal data you provide

The above described purposes: 1, 2, 6, 7, 8, 11, 12 and 13

KALKHOFF account creation

- Personal data you provide

The above described purposes: 1, 2, 4, 6, 7,8, 9, 11, 12 and 13

Product KALKHOFF registration

- Personal data you provide

The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12 and 13

Buying KALKHOFF products on the website

- Personal data you provide

The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12 and 13

Attend to product promotion, events or online forum

- Personal data you provide

The above described purposes: 1, 5, 6, 8, 11, 12 and 13

Visit our websites (cookies)

- Metadata

NB: please refer to our Cookie Policy KALKHOFF for further details

The above described purposes: 6, 7, 8, 11, 12, and 13

Log on our websites via social media

- Personal data you provide

NB: we never get access to your social media account

The above described purposes: 1, 6, 7, 8, 11, 12 and 13

Use of our app

- Personal data you provide

- Data collected via sensors

- Metadata

NB: you will be informed about this via the Privacy Statement of the app.

The above described purposes: 1, 2, 6, 7, 8, 10, 11, 12 and 13

 

 

If you choose to provide your personal data on one of the above ways and provide your explicit consent or visit our websites and accepts the cookies you authorize Derby Cycle and its service providers to collect, store, use, disclose, and otherwise process your personal data in connection with the purposes as described above.

You have the right to withdraw your consent which you may have given to the processing of your personal data at any time.

 

HOW DO WE SHARE OR TRANSFER YOUR PERSONAL DATA? 

You should be aware that Derby Cycle is part of a business group within Pon and that departments (like IT, Marketing) can be located in Pon companies around the world. As a consequence your personal data may be shared within and/or transferred to other business group companies or other Pon companies around the world.

Derby Cycle may share your personal data also with third party service providers to perform certain processing activities on behalf of Derby Cycle. Derby Cycle requires these service providers to process and protect your personal data diligently. Other than set out in this statement, Derby Cycle will not sell, rent, lease, or provide your personal data to third parties allowing them to use your personal data for their own purposes.

Derby Cycle or Pon might sell (part of) a business company to another company. Where such business relates to KALKHOFF, such transfer of ownership may include the transfer of your personal data to the new owner.

We will otherwise only release your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.

 

HOW DO WE PROTECT YOUR PERSONAL DATA? 

Derby Cycle will take appropriate technical and organizational security measures against loss or unlawful processing of this data. This may include using secure registration forms, encryption of data, and restricting access to your personal data.

Please note that some third countries do not provide for an adequate level of protection for your personal data. However, you can be assured that Derby Cycle will take appropriate safeguards for the confidentiality and protection of your data.

 

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

After you opt out or delete your account, your personal data will be deleted within a reasonable timeframe. We have a retention policy in place and will only retain the personal data to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

COOKIES, WEB BEACONS AND SIMILAR TECHNIQUES

If you are using our websites, services, applications, communications (including email) and accessing or using tools, we may use cookies, web beacons and other similar technologies for storing information to provide you with a better, faster and safer browser experience.

Please refer to our KALKHOFF Cookie Policy for the explanation of cookies, web beacons and similar techniques, how we use these techniques and how you can control these techniques.

 

CHILDREN 

We strongly recommend that parents take an active role in supervising the online activity of their children under the age of sixteen. Derby Cycle generally does not intend to collect personal data from and/or generally does not intentionally communicate with children. However, in case we need to communicate with a child, we will endeavour to give the parents or legal guardians a reasonable opportunity to consent before we use the personal data of the child, except where we merely answer the child’s question or service the child’s request.

 

POLICY CHANGES 

We may change this Privacy Statement from time to time. We will inform you when we update the Privacy Statement but we also encourage you to take notice of this policy regularly. This policy was last modified on 11 July 2017.

 

YOUR RIGHTS

Furthermore, you can at all times request information on the personal data stored about you, their origin, recipients or type of recipients to whom the data are provided, as well as the purpose of the storage and may have the right to request rectification, blocking and/or deletion of your data. For these purposes you can contact us via the below mentioned email address.

 

QUESTIONS AND FEEDBACK 

Please send us your questions and comments about privacy to privacy@pon.com.

KALKHOFF COOKIE POLICY

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This Website is offered to you by Derby Cycle Werke GmbH (“Derby Cycle”). Dery Cycle aims to make your online experience and interaction with our websites as informative, relevant and supportive as possible. One way of achieving this is to use cookies, web beacons or similar techniques, which store information about your visit to our site on your computer. We feel that it is very important that you know what cookies our website uses and for what purposes. This will help protect your privacy, while ensuring our website’s user-friendliness as much as possible. Below you can read more about the techniques used by and via our website and the purposes for which they are used. This is only a statement about privacy and our use of website techniques and is not a contract or agreement.

 

WHAT ARE COOKIES, WEB BEACONS AND SIMILAR TECHNIQUES?

A cookie is a tiny data file, which is stored on your computer within the web browser, when certain web pages are visited. A cookie does not contain or collect information in isolation, but when read by a server via a web browser; it can give information to facilitate a more user friendly service such as detecting errors. We do not retain a cookie longer than necessary.

Web beacons are small graphic images (also called “pixel tags” called or “clear POISON’s”) that may be installed on or in our websites, communication services, applications and other used tools. Web beacons are used for different purposes, including measuring performance of our websites, tracking the number of visitors to our web sites and how to navigate it accordingly.

Under similar techniques for storing information we understand other technologies that store information on your browser or device and that use local shared objects or local storage. Examples include flash cookies, HTML 5 cookies and other web application software methods.

For simplicity, we use the term cookie in our policy to cover the total scope of cookies, web beacons and similar techniques.

To use our website fully, you will need to have cookies enabled. If you do not wish to enable cookies, you can still browse the site; however certain features of the site may be limited.

This information is outlined as part of our efforts to comply with recent legislation and to ensure that we are open, honest and clear about cookies and privacy. Please refer to our Kalkhoff Privacy Policy for more information about privacy.

 

HOW DO WE USE COOKIES?

You may notice the presence of different types of cookies generated on your visit to this website. We use the following types of cookies:

  • Functional cookies;

  • Analytical cookies;

  • Social Media cookies

 

FUNCTIONAL COOKIES

These cookies are necessary to make it possible to surf the website(s) of Derby Cycle and use the website’s functions, such as accessing protected areas of the website. Without these cookies, such functions, including shopping baskets and electronic payment, are not possible.

We might use these cookies for:

  • Authentication of users for a secured login;

  • Remembering products that you add to your shopping basket during online purchasing;

  • Remembering information that you fill in on the various pages when paying or ordering so that you don’t have to fill in all your details repeatedly;

  • Passing on information from one page to the next, for instance if a long survey is being filled in or if you need to fill in a large number of details for an online order;

  • Storing preferences such as language, location, the number of search results to be displayed etc;

  • Storing settings for optimal video display, such as buffer size and your screen’s resolution details;

  • Reading your browser settings so that we can display our website optimally on your screen;

  • Locating misuse of our website and services, for example by recording several consecutive failed log-in attempts;

  • Loading the website evenly so that it remains accessible;

  • Offering the option of storing log-in details so that you don’t have to enter them every time;

  • Making it possible to place a reaction on our website.

 

ANALYTICAL COOKIES

These cookies gather information about the surfing behavior of visitors to our websites, such as which pages are visited often and whether visitors receive error messages. By doing this we are able to make the structure, navigation and content of the website as user-friendly as possible for you. We do not link the statistics and other reports to individuals.

We might use these cookies for:

  • Keeping track of the number of visitors to our web pages;

  • Keeping track of the length of time that each visitor spends on our web pages;

  • Determining the order in which a visitor visits the various pages on our website;

  • Assessing which parts of our site need to be improved;

  • Optimizing the website.

We might use software like Google Analytics to analyze page use, page interactions and the routes taken through our sites. These are known as “website metrics” or ‘analytics’.

Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies to analyze the usage of the website by Users. Google uses aggregated statistical data to give Derby Cycle an insight in the way Users use the website. Based on the guidelines of the Dutch Data Protection Authority, we made Google Analytics more privacy friendly by:

  • Ensuring we have a “Processing Contract” with Google;

  • Activating in Google Analytics the IP addresses anonymization;

  • Ensuring sharing of data with Google will not take place.

Google may only provide this data to third parties if Google is required to do so by law, or to the extent necessary for third parties processing this data on behalf of Google.

You can prevent collection of the data generated by the cookie and pertaining to their use of the website (including your IP address) by Google and the processing of such data by Google by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

 

SOCIAL MEDIA COOKIES

The articles, pictures and videos that you look at on our website can be shared and liked via social media by means of buttons. Cookies from the social media parties are used to enable these buttons to function, so that they recognize you when you wish to share an article or video.

These cookies make it possible for:

  • logged-in users of selected social media to share and like certain content from our website directly.

These social media parties may also collect your personal data for their own purposes. Derby Cycle has no influence over how these social media parties make use of your personal data. For more information regarding the cookies set by the social media parties and the possible data that they gather, please refer to the privacy statement(s) made by the social media parties themselves. Below we have listed the privacy statements of the main Social Media channels that are used the most by Derby Cycle:

 

YOUR CHOICES

Derby Cycle places and uses the functional cookies when you explore our website to ensure the proper functioning of the website. Only after you have given your consent, Derby Cycle places the analytical, advertising and social media cookies. We provide you the choice to set your preference related to the use of the kind of cookies for the first use of the website. We will store you preference for your next visit but you can always adjust your preference.

 

HOW TO CONTROL COOKIES

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being used. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

 

POLICY CHANGES

We may change this Cookie Policy from time to time. We will inform you when we update the cookie policy but we also encourage you to take notice of this policy regularly. This policy was last modified on 11 July 2017.

 

QUESTIONS AND FEEDBACK

Please send us your questions and comments about cookies or privacy to privacy@pon.com.