Important Safety Notice: Precautionary Replacement of Brake Pads
Following intensive investigation of initial information from our partner, Tektro, a deviation from our quality standard has been confirmed, specifically concerning brake pads on certain Kalkhoff E-bikes.
The basis for this safety notice is a recent report from our supplier: A process review has identified that brake pads from specific batches have an increased risk of reduced adhesion between the brake pad and the backing plate. The brake pad could potentially detach from the brake carriers, thus failing to meet our high-quality standards. Although the components meet the internal minimum standards set by the manufacturer, Tektro, tests show lower durability compared to regularly produced batches.
Affected Brakes
Tektro has fully identified the scope of the potential quality deviation and wishes to replace these components as a preventative measure as quickly as possible.
The affected Tektro brakes that may have this defect have one of the article numbers listed below:
168174
168897
169938
179523
180918
The article number is marked on the brake.
Our supplier and partner accepts full responsibility for this quality issue and will bear all associated costs for the replacement of the components.
Please do not hesitate to contact the Kalkhoff Customer Care Team if you have any further questions.
For technical inquiries, you can also contact Tektro directly:
Service Hotline: +49-6324-96797-20